Best Western Premier Hotel Royal Santina

Staff waiting at lobby to answer any questions. Excellent location near Roma Termini and bus interchange Lots of restaurants nearby Love the colour mood settings in the room which we can change the colour

Great location just 5 mins walk from central train station and metro / bus station. The main street getting to the hotel is Via Masala, quite safe n not messy compared to some adjoining streets near Station. Comfortable room with decent size (the 2 of us booked a twin sharing room about 23sq ft in size). Buffet breakfast is good although is not exceptionally great with choices. The hotel staff was very nice to prepare breakfast packs for us as we had an early morning day tour one of the morning during our stay. However, there is a strange practice in this hotel which requires guests to be mindful- there was an additional tipping charges in the final bill when we checked out. Although we were being informed about this tipping practice (as a token of appreciation for their service, but is not compulsory) during our checked in at the reception desk. Nonetheless, we didn’t expect the tipping amount to be added to the final bill. (We didn’t follow this practice ). Overall, we had a pleasant stay at this hotel. The staff are friendly n helpful. This hotel is highly recommended.

A very good hotel. The breakfast and the location were excellent. The hotel is next to the metro,train and bus station. A quiet area,Many of the sights are about a 20 minute walk from the hotel. We stayed on the 7th floor and it was quiet. However, the soap dispensers in the bathroom need to be closer to the sink. Also, there needs to be a foot towel. And the cleaning needs to be a little bit better, but it wasn't a big problem. The carpet needed to be vacuumed and the mirror cleaned. The only 2 problems with the cleaning. Overall I would definitely stay at this hotel again. The room was exactly like the pictures showed. We stayed there on March 29-April 2, 2025 I definitely recommend this hotel. Soula M.

The hotel was very clean, and all the staff were very kind. At breakfast, there was a machine to squeeze fresh orange juice, which was very nice. I made a mistake and broke a cup while using the machine, but after that, the manager took care of it and even brought the juice to me. The hotel was also in a good location, close to Termini Station, so transportation was very easy. But at check-out, I was a little surprised because they seemed to expect a tip. It was optional, but it was hard to say no. Still, I recommend this hotel!

The hotel is perfectly located just a few steps from Rome's Central Station, so it's ideal for anyone planning to hop on a train to explore more of Italy. The rooms are comfy and stylish, with a real Italian flair throughout. But the best part is the staff – they’re incredibly warm and attentive from reception to the restaurant. They go above and beyond to make you feel welcome, especially if you're traveling with kids. Our little ones adored Federica, the waitress, who was so sweet and patient. The food was delicious, both breakfast and dinner. If we ever come back to Rome, this is definitely where we’ll stay.